FAQ

Frequently Asked Questions (FAQ)

Here you’ll find answers to some of the questions customers ask us most often.

If you still need help after reviewing this page, please contact our customer support team at support@Zelvarisa.com.

For questions about an existing order, please include your Order Number and the Email Address used to place the order so we can assist you more efficiently.

Ordering & Payments

Q: How can I use a discount code?

A: You can enter an eligible discount code during checkout before completing payment.

First, select the product you would like to purchase and click “Add to Cart.”

From your cart, continue to checkout using “PAY WITH DEBIT/CREDIT CARD.” This checkout process can be used whether you ultimately pay through PayPal or with a supported credit/debit card.

On mobile: Tap “Show order summary” to locate the discount code field.

On desktop: The discount code box is generally displayed on the right side of the checkout page.

Enter your code and make sure the discount has been successfully applied before submitting payment.

Please note that discount codes normally cannot be added retroactively after an order has already been completed.

Q: Which payment methods are available?

A: We support several secure payment options, which may include:

  • PayPal

  • Visa

  • MasterCard

  • American Express

  • Diner’s Club

  • Most major debit and credit cards

  • Apple Pay

  • Google Pay

The payment methods currently available to you will be displayed during checkout.

Q: Which currency does Zelvarisa use?

A: All purchases made through Zelvarisa are processed in United States Dollars (USD).

If your card, bank account, or payment provider uses another currency, your provider may convert the transaction and charge currency conversion or foreign transaction fees.

Zelvarisa is not responsible for conversion rates or additional charges applied by your bank, card issuer, PayPal, or other payment provider.

Q: What is the shipping cost?

A: Our standard worldwide shipping rate is $5.99 USD.

The final shipping charge may vary depending on your delivery location or any active shipping promotion.

Your exact shipping cost will be displayed at checkout before you complete payment.

Shipping & Delivery

Q: Do you ship internationally?

A: Yes. Zelvarisa ships worldwide.

We work with a network of fulfillment and logistics facilities to help deliver orders efficiently.

Depending on the products in your order and your delivery destination, your package may be shipped from the fulfillment location best suited to serve your area.

Q: How long will my order take to arrive?

A: Our estimated delivery timeframe is generally 10–20 business days after your order has been processed and shipped.

Delivery times are estimates and may be affected by circumstances such as:

  • Carrier delays

  • Customs inspections

  • Weather

  • Public holidays

  • Incorrect shipping details

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Q: Where can I track my order?

A: Once your package has shipped, we will send a shipping confirmation email containing your tracking number.

You can enter the tracking number on the applicable carrier website or use a universal tracking service such as 17track.net to follow the shipment.

Q: Why has my tracking status stopped updating?

A: Tracking information may take approximately 24–48 hours after shipment to begin showing updates.

It is also normal for tracking activity to pause temporarily while a parcel is traveling between logistics facilities, passing through customs, or moving through international transportation hubs.

A temporary lack of updates does not necessarily mean that the shipment has stopped moving.

Q: Why did I receive only part of my order?

A: Orders containing multiple products may occasionally be divided into separate shipments.

This may happen when products are stored at different fulfillment facilities or when separate shipping routes can deliver individual items more efficiently.

Each package may receive a separate tracking number, which will be provided by email when available.

Order Modifications & Cancellations

Q: Can I update my shipping address, name, or phone number?

A: Address and contact changes must be requested as soon as possible.

Please email support@Zelvarisa.com immediately and include:

  • Your Order Number

  • Your Order Email

  • The complete corrected shipping or contact information

We will make reasonable efforts to update your order if it has not yet entered shipment processing.

Once an order has been dispatched, we may no longer be able to modify the delivery information.

Q: Can I change the size, color, quantity, or product in my order?

A: Product changes are also highly time-sensitive.

Please contact support@Zelvarisa.com as soon as possible and provide:

  • Your Order Number

  • Your Order Email

  • The exact change you would like us to make

Requests can only be accommodated when the order has not yet progressed too far through fulfillment.

Q: Can I cancel an order after placing it?

A: Cancellation may be possible only before the order has been dispatched.

Please contact support@Zelvarisa.com immediately with your Order Number and Order Email.

A handling fee may apply to certain approved cancellations.

If your package has already shipped, the order can no longer be canceled. After delivery, please review our Return Policy to determine whether the item is eligible for return.

Post-Delivery Issues

Q: My product arrived damaged. What should I do?

A: If an item arrives damaged, please contact support@Zelvarisa.com as soon as possible.

To help us review your case, please provide:

  • Your Order Number

  • Your Order Email

  • Clear photos or video of the damaged product

  • A photo of the package shipping label

  • A photo of the outer packaging, if available

Our customer support team will review the information and provide an appropriate solution based on the circumstances.

Q: What should I do if my product appears defective?

A: If you believe an item has a manufacturing defect or quality problem, please email support@Zelvarisa.com.

Please include:

  • Your Order Number

  • Your Order Email

  • A description of the problem

  • Clear photos or video showing the issue

Once we receive the requested information, our team will evaluate the case and assist you with the next steps.

Q: I received the wrong item or something is missing. What should I do?

A: Please contact us at support@Zelvarisa.com if you receive an incorrect product or believe an item is missing from your shipment.

Your message should include:

  • Your Order Number

  • Your Order Email

  • A photo of the incorrect item, if applicable

  • The name of any missing product

  • A photo of the shipping label and packaging, if available

We will review your order details and work with you to resolve the issue.

Returns & Refunds

Q: What is Zelvarisa’s return policy?

A: Zelvarisa offers a 30-day return policy.

You may request a return within 30 days from the date you receive your item.

To qualify for a return, the product must generally:

  • Be unused

  • Remain in the condition in which it was received

  • Include the original packaging

  • Include applicable tags, labels, and accessories

  • Be accompanied by proof of purchase

Returns must be authorized before being sent back.

Items returned without prior approval may not be accepted.

Q: How can I request a return?

A: To begin a return request, please email support@Zelvarisa.com.

Include the following information:

  • Your Order Number

  • Your Order Email

  • The product you want to return

  • The reason for your return

If your request is approved, our team will provide return instructions and, where applicable, information about a return shipping label.

Q: Can I exchange one product for another?

A: We currently do not process direct product exchanges.

If you would like a different product, color, or size, the fastest option is generally to request a return for the original item and place a new order separately after your return request has been approved.

Q: How long does a refund take?

A: After your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days.

Your bank, credit card company, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact support@Zelvarisa.com.

Account & Communication

Q: I never received my order confirmation email. What should I do?

A: First, check your spam, junk, promotions, or other filtered email folders.

If you still cannot locate your confirmation email, contact support@Zelvarisa.com and provide the name and email address you believe were entered during checkout.

Our support team will attempt to locate your order and resend available confirmation details.

Q: I haven’t received a tracking number yet. Is that normal?

A: Tracking information is generally sent within 1–2 business days after the order has been processed for shipment.

If this period has passed, we recommend checking your spam or junk email folders first.

If you still cannot find a tracking email, contact our support team and we will help check your order status.

Q: How can I contact Zelvarisa?

A: You can reach our customer support team using the information below:

Email: support@Zelvarisa.com
Customer Service: +1 (517) 743-0844
Website: Zelvarisa.com
Response Time: We aim to respond to customer inquiries within 24–48 hours.