Shipping Policy
Return Policy - Your Questions Answered
Last Updated: August 27, 2026
Thank you for choosing Zelvarisa. We want our return and resolution policy to be clear and easy to understand. If you have any questions or concerns regarding your order, please contact us directly at support@Zelvarisa.com with your Order Number (e.g., 015SHOP-1218) and Order Email.
Q: What is your general return policy?
A: All purchases are considered final. We do not accept returns or exchanges for reasons such as change of mind, personal preference, selecting the wrong size, color, or other similar non-quality-related reasons. We only provide resolutions when an item has a confirmed quality issue, arrives damaged or defective, or when an incorrect product has been sent.
Q: What should I do if my item is damaged, defective, or incorrect?
A: We’re committed to helping resolve eligible order issues. Please follow these three steps:
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Inspect your order when it arrives and contact us within 7 days of delivery.
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Email our support team at support@Zelvarisa.com with:
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Your Order Number (e.g., 015SHOP-1218) and Order Email.
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A clear explanation of the issue.
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Photo or video evidence clearly showing the defect, damage, or incorrect item.
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Wait for our team to review your request. We will evaluate the information provided and offer an appropriate solution, which may include a replacement, a partial refund, or a full refund.
Q: Can I exchange an item for a different size or color?
A: No, we currently do not provide direct exchanges. Replacements are only available for approved claims involving products that arrived damaged, defective, or different from what was originally ordered.
Q: IMPORTANT: Can I send an item back to you without approval?
A: No. Please do not return any product unless our customer support team has specifically authorized you to do so and provided return instructions. For security and logistical reasons, unauthorized returns will not be accepted or processed for a refund or replacement.
Q: Who should I contact with more questions?
A: Our support team is here to assist you. The fastest way to resolve an order-related issue is to contact us directly at support@Zelvarisa.com with your Order Number (e.g., 015SHOP-1218) and Order Email. We will review your request and do our best to provide an appropriate solution.