Terms of Use
Terms of Use
OVERVIEW
Welcome to Zelvarisa.
These Terms of Use outline the conditions that apply when you visit, browse, interact with, or make purchases through our website.
Throughout these Terms, the words “Zelvarisa,” “we,” “us,” and “our” refer to the operator of this online store. Our website, together with its products, content, functionality, tools, checkout features, and related services, is collectively referred to as the “Services.”
Our online store is hosted and supported by Shopify Inc., which provides the ecommerce technology that allows us to offer our Services to customers.
By accessing or using our website, creating an account, submitting information, or placing an order, you acknowledge that you have read and agreed to these Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies made available on our website.
If you do not agree with these Terms, please discontinue use of the Services.
SECTION 1 – ELIGIBILITY AND ACCOUNT USE
You may use our Services only if you have reached the legal age required to enter into binding agreements in your place of residence.
If you permit a minor under your supervision to access the Services through a device or account that you control, you remain responsible for that use to the extent permitted by applicable law.
When using our store, you may be required to provide information such as your name, email address, delivery address, billing details, or payment information. You agree that all information submitted to us will be accurate, complete, and current.
If you create an account, you are responsible for safeguarding your login credentials and for activities conducted through that account.
Accounts may not be sold, transferred, shared, assigned, or commercially exploited without our written permission.
We may restrict, suspend, or terminate access to the Services if we reasonably believe that these Terms have been violated or that an account is being used in a way that could harm Zelvarisa, Shopify, our customers, or third parties.
SECTION 2 – PRODUCT INFORMATION
We aim to present our products as accurately as reasonably possible, including product photographs, descriptions, specifications, pricing, and availability.
However, differences in screens, devices, lighting, photography, manufacturing batches, or display settings may cause product colors or appearance to vary slightly from what you see online.
We therefore cannot guarantee that every product will appear exactly the same in person as it does on your screen.
Product availability, specifications, prices, promotional offers, and descriptions may be updated, limited, or discontinued at our discretion without prior notice.
We may also limit the quantity of products available to individual customers, households, locations, regions, or jurisdictions.
SECTION 3 – ORDERS AND ACCEPTANCE
Submitting an order through Zelvarisa constitutes an offer to purchase the products listed in that order.
We reserve the right to accept, reject, limit, or cancel an order when reasonably necessary, including in situations involving:
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Product availability;
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Payment authorization problems;
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Suspected fraudulent activity;
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Incorrect pricing or product information;
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Shipping restrictions;
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Unusual order quantities; or
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Violations of our store policies.
Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.
An order becomes accepted after we have successfully reviewed and processed it.
Please verify your product selection, quantity, shipping address, and other information before submitting your order. Once processing begins, we may not be able to change or cancel it.
Returns, refunds, and exchanges are governed separately by our Refund Policy.
Products purchased through our store are intended primarily for personal or household use unless otherwise expressly agreed.
SECTION 4 – PRICING AND PAYMENT
Product prices and promotional offers may change from time to time.
The amount charged for an order will generally be based on the pricing shown during checkout when the order is submitted.
Unless specifically stated otherwise, listed product prices may exclude:
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Shipping charges;
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Applicable taxes;
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Import duties;
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Customs charges;
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Handling fees; and
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Other charges required by law or applicable service providers.
Any charges that we are able to calculate in advance will normally be displayed during checkout.
You agree to provide complete and accurate billing, payment, and contact information.
By using a payment method, you confirm that you are authorized to use that payment method and authorize the applicable amount to be charged for your purchase.
We may refuse or cancel transactions when payment authorization cannot be completed.
SECTION 5 – SHIPPING AND DELIVERY
Delivery dates and shipping timeframes displayed on our website are estimates rather than guaranteed arrival dates.
Actual delivery times may be affected by circumstances outside our reasonable control, including:
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Carrier delays;
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Customs processing;
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Weather conditions;
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Public holidays;
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Incorrect delivery information;
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Transportation disruptions; or
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Other unexpected events.
Customers are responsible for providing a complete and accurate shipping address.
To the extent permitted by applicable law, Zelvarisa is not responsible for packages that are delayed, returned, misdirected, or undeliverable because the customer supplied incorrect or incomplete delivery information.
Additional shipping terms may be provided in our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY RIGHTS
The content made available through our Services may include trademarks, logos, photographs, videos, written content, graphics, product descriptions, website layouts, designs, interfaces, reviews, and other materials.
Unless otherwise indicated, such materials are owned by or licensed to Zelvarisa and are protected by applicable intellectual property laws.
You may access the website for legitimate personal and non-commercial purposes.
Without prior written authorization, you may not copy, reproduce, modify, republish, distribute, sell, license, commercially exploit, or create derivative works from protected content appearing on our Services.
The Zelvarisa name, branding, logos, product names, and related identifiers may not be used in a manner that suggests sponsorship, affiliation, or endorsement without our prior permission.
Shopify and third-party trademarks remain the property of their respective owners.
SECTION 7 – THIRD-PARTY TOOLS
Certain features available through our Services may be supplied by third-party providers.
We may provide access to these features without directly controlling, supervising, or operating them.
Third-party tools may be provided on an “as available” and “as is” basis.
Your use of such tools is at your discretion and may also be governed by the terms and privacy practices of the applicable third-party provider.
We encourage you to review those terms before using third-party functionality.
Future features and tools introduced through our website may also form part of the Services and be governed by these Terms.
SECTION 8 – THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to websites, services, applications, or resources operated by third parties.
A link does not necessarily mean that Zelvarisa endorses or controls the third-party service.
We are not responsible for the accuracy, availability, practices, products, policies, or content of independent third-party websites.
If you choose to visit or transact with a third party, you do so subject to that party's applicable policies and terms.
Questions or disputes relating directly to third-party products or services should generally be addressed to the applicable provider.
SECTION 9 – SHOPIFY PLATFORM
Our ecommerce store uses technology provided by Shopify.
Shopify provides infrastructure that helps us operate our online storefront, but your purchase agreement is made with Zelvarisa, not Shopify.
Except where applicable law provides otherwise, Shopify is not the seller of products purchased from our store and is not responsible for the fulfillment, quality, delivery, return, or performance of products sold by Zelvarisa.
Your use of certain Shopify-powered functionality may also be subject to Shopify's applicable policies.
SECTION 10 – PRIVACY
Your privacy is important to us.
Our collection, use, disclosure, retention, and processing of personal information are described in our Privacy Policy.
Because our store is powered by Shopify and may use other payment, logistics, analytics, and technology providers, certain information may also be processed by these third parties in order to provide their services.
These providers may operate in countries or regions different from your own.
Please review our Privacy Policy for additional information regarding how Zelvarisa and our service providers handle personal information.
SECTION 11 – CUSTOMER CONTENT AND FEEDBACK
You may choose to provide reviews, suggestions, photographs, videos, ideas, comments, or other submissions to us.
By submitting such content, you confirm that you have the legal right to provide it and that doing so does not violate the rights of another person.
Unless prohibited by applicable law, you grant Zelvarisa a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, display, distribute, and otherwise use submitted content for legitimate business, promotional, advertising, and operational purposes.
You are responsible for ensuring that your submitted content is accurate and lawful.
We may remove content that we reasonably believe:
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Violates applicable law;
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Infringes intellectual property rights;
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Contains deceptive or fraudulent material;
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Is abusive, obscene, threatening, or defamatory; or
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Violates these Terms.
We are not obligated to compensate you for unsolicited ideas or feedback unless separately agreed in writing.
SECTION 12 – ERRORS, INACCURACIES, AND UPDATES
Information on our website may occasionally contain typographical mistakes, outdated information, pricing errors, or other inaccuracies.
These may relate to product descriptions, availability, prices, promotions, shipping charges, estimated delivery times, or other information.
Where reasonably necessary, we may correct inaccurate information, update website content, or cancel affected orders.
Nothing in this section limits rights that consumers may have under applicable law.
SECTION 13 – PROHIBITED ACTIVITIES
You agree not to misuse our website or Services.
Prohibited activities include using the Services:
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For unlawful or fraudulent purposes;
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In violation of applicable laws or regulations;
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To infringe intellectual property rights;
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To distribute malware, viruses, or malicious software;
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To send spam, phishing material, or unauthorized solicitations;
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To impersonate another person or organization;
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To obtain personal information without authorization;
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To interfere with our website's security or operation;
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To scrape or extract website data without authorization;
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To submit intentionally false or misleading information;
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To harass, threaten, abuse, or unlawfully discriminate against others; or
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To engage in activity that could damage our Services, Shopify, our customers, or third parties.
We may suspend or terminate access where we reasonably believe prohibited activity has occurred.
SECTION 14 – TERMINATION
We may suspend or terminate access to all or part of the Services where permitted by applicable law.
Termination does not eliminate obligations that arose before termination, including unpaid amounts or liabilities resulting from previous use of the Services.
Sections concerning intellectual property, liability, indemnification, privacy, dispute resolution, and other provisions that are intended by their nature to survive termination will remain effective.
SECTION 15 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate and reliable Services.
However, unless expressly stated otherwise and to the fullest extent allowed by law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always operate without interruption, delay, technical errors, security incidents, or other disruptions.
To the extent permitted by law, we disclaim implied warranties relating to merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms excludes consumer protections or warranties that cannot legally be excluded.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Zelvarisa, its affiliates, officers, employees, partners, contractors, agents, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the Services.
This may include, where legally permitted, loss of profits, revenue, savings, data, business opportunities, or similar losses.
Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, our liability will be limited only to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability where such limitation would be unlawful.
SECTION 17 – INDEMNIFICATION
To the extent allowed under applicable law, you agree to indemnify and hold harmless Zelvarisa, Shopify, and our respective affiliates, officers, employees, agents, contractors, licensors, suppliers, and service providers from third-party claims, losses, liabilities, damages, or reasonable expenses arising from:
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Your material breach of these Terms;
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Your unlawful use of the Services;
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Your violation of another person's rights; or
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Content or Feedback submitted by you.
We reserve the right to participate in or control the defense of claims subject to indemnification where reasonably appropriate.
SECTION 18 – SEVERABILITY
If any portion of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that portion will be limited or removed only to the extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
These Terms, together with policies referenced on our website, constitute the agreement governing your use of the Services.
They supersede prior communications relating to the same subject matter, except where a separate written agreement expressly applies.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written permission.
Where permitted by applicable law, Zelvarisa may assign or transfer its rights and obligations as part of a restructuring, merger, sale, transfer of business, or similar commercial transaction.
SECTION 21 – GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and any agreements through which Zelvarisa provides the Services will be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protections that apply in your jurisdiction.
Any dispute, controversy, difference, or claim arising from or relating to these Terms, including questions concerning their existence, interpretation, validity, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) where legally enforceable.
To the extent permitted by applicable law, disputes will be resolved on an individual basis rather than through a class, collective, consolidated, or representative proceeding.
SECTION 22 – HEADINGS
Section titles are included solely to make these Terms easier to read and navigate.
They do not alter or limit the meaning of any provision.
SECTION 23 – UPDATES TO THESE TERMS
We may revise these Terms from time to time to reflect changes to our Services, business practices, legal obligations, or operational requirements.
The latest version will be made available on this website.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes, subject to any rights available to you under applicable law.
SECTION 24 – CONTACT INFORMATION
If you have questions regarding these Terms of Use, please contact us:
Company Name: HongKong TongCaiDa Holding Limited
Brand / Store: Zelvarisa
Email: support@Zelvarisa.com
Customer Service: +1 (517) 743-0844
Website: Zelvarisa.com
Business Address: ROOM 701, UNIT 127, 7/F, TOWER B, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG